1. Introduction

At The Ikoma, we aim to ensure customer satisfaction with every purchase. This policy outlines the terms under which refunds and returns are processed.

2. Return Eligibility

  • Timeframe: Items may be returned within 7 days of receipt.
  • Condition: Products must be unused, in their original packaging, and with all tags attached.
  • Non-Returnable Items: Certain items, such as perishable goods, custom-made products, or items on sale, are non-returnable.

3. Return Process

  • Initiate Return: Contact our support team at +255 769202936 or via email at [email protected] to initiate the return process.
  • Shipping: Return shipping costs are the responsibility of the customer unless the item was defective or incorrectly delivered.

4. Refunds

  • Processing Time: Refunds will be processed within 14 days of receiving the returned item.
  • Method: Refunds will be issued to the original payment method used at the time of purchase.
  • Partial Refunds: In cases where items show signs of use or are missing original packaging, a partial refund may be granted at our discretion.

5. Exchanges

  • Availability: Items may be exchanged if they are defective or damaged. Please contact our support team to arrange an exchange.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

7. Contact Information

For any questions regarding our Refund and Returns Policy, please contact us at: