Privacy Policy

Effective Date: 08 Aug 2024

Introduction
Welcome to The Ikoma. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our website or use any related services, including our mobile applications (collectively referred to as “The Ikoma Platform”). By using The Ikoma Platform, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect
We collect different types of information to provide and improve our services. These types of information include:

1. Personal Identification Information (PII)
We collect personally identifiable information (PII) that you voluntarily provide to us when registering, making a purchase, or contacting customer support. This may include:

        • Name
        • Email address
        • Phone number
        • Physical address
        • Payment information (e.g., credit/debit card details, mobile money details)
        • Identification documents (e.g., government-issued ID for KYC verification)

2. Non-Personal Identification Information (Non-PII)

We may collect non-personal information about users when they interact with our website. Non-PII may include:

        • Browser type
        • Device type and settings
        • IP address
        • Pages viewed
        • Time spent on pages
        • Other usage statistics

3. Payment Information
All financial transactions on The Ikoma Platform are processed through secure third-party payment gateways. We do not store any financial information on our servers beyond what is necessary to process the payment. Your financial information is subject to the privacy policies of the payment processors.

4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. These technologies allow us to remember your preferences and provide you with relevant content. You can choose to disable cookies in your browser settings, though this may affect your ability to use certain features of The Ikoma Platform.

How We Use Your Information
The Ikoma uses your information for the following purposes:

      • To Provide and Improve Our Services:
        We use your personal information to process orders, manage your account, respond to inquiries, and deliver customer support.
      • To Comply with Legal Obligations:
        We are required to collect certain information for compliance with laws, such as anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, and tax laws.
      • For Marketing and Promotional Purposes:
        With your consent, we may use your information to send you promotional content and special offers. You can opt out of marketing communications at any time.
      • To Enhance User Experience:
        We may analyze user behavior on the platform to improve navigation, functionality, and performance of The Ikoma Platform.
      • To Ensure Security and Prevent Fraud:
        We use your information to protect against unauthorized transactions, fraud, and other security risks. This includes monitoring transactions for suspicious activity.

How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with third parties in the following scenarios:

      • Service Providers:
        We may share your information with third-party vendors, consultants, and service providers who perform services on our behalf (e.g., payment processors, cloud storage providers). These parties are bound by confidentiality agreements and are only permitted to use your information for the purposes we specify.
      • Legal Compliance:
        We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders or government agencies).
      • Business Transfers:
        In the event of a merger, acquisition, or sale of all or part of The Ikoma, your information may be transferred to the acquiring entity.
      • Protection of The Ikoma and Others:
        We may share information when we believe disclosure is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or violations of our terms and conditions.

Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Once your data is no longer needed, we securely dispose of it to protect your privacy.

Your Rights
You have the following rights regarding your personal information:

      • Access:
        You can request access to the personal data we hold about you, and we will provide this to you in a structured and commonly used format.

      • Rectification:
        If any of the information we hold about you is inaccurate or incomplete, you can request that we correct or update it.

      • Erasure:
        You can request that we delete your personal information under certain conditions, for example, if the information is no longer necessary for the purposes for which it was collected.

      • Restriction of Processing:
        You have the right to request that we limit the processing of your personal data under specific circumstances.

      • Objection to Processing:
        You can object to our processing of your personal data based on legitimate interests or for direct marketing purposes.

      • Data Portability:
        You have the right to request that we transfer your personal data to another organization, or directly to you, under certain conditions.

      • Withdraw Consent:
        If we rely on your consent to process your data, you have the right to withdraw that consent at any time.

Security of Your Information
We take data security very seriously and implement a variety of security measures to protect your personal information. These include encryption, firewalls, and secure access controls. While we strive to protect your personal data, please note that no method of transmission over the internet is 100% secure.

International Data Transfers
If you are located outside Tanzania and choose to use The Ikoma Platform, your data may be transferred to servers located in other countries, including countries that may not provide the same level of data protection as your home country. By using our services, you consent to the transfer of your data to these countries.

Children’s Privacy
The Ikoma Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we discover that we have inadvertently collected data from a minor, we will take steps to delete the information as soon as possible.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we do, we will post the updated policy on our website with a revised “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any of your rights regarding your personal information, please contact us at:

The Ikoma
Email: [email protected]
Phone: +255 769202936